Privacy Policy


Effective January 31, 2017 until further revised

Privacy Notice

At iStream Financial Services, Inc. (hereafter referred to as “we”, “our” or “us”), our customers are very important to us. On a daily basis, we strive to protect our customer’s privacy while satisfying their business needs. As one of our valued customers, you have entrusted us with some of your sensitive financial information and we are committed to treating such information responsibly. This Privacy Statement explains how we will safeguard your non-public personal information that we receive (“Information”), as described below. If you would ever cease being a customer of ours, the privacy practices in this Privacy Statement (or as revised) will remain in effect. We recognize and value the trust you have placed in us to safeguard your Information. Please read on to learn more.

Our Affiliates
iStream does not have any affiliates.

Safeguarding Your Information
The confidentiality and protection of your Information is a fundamental responsibility and priority for us. To help protect your Information from unauthorized access and use, we maintain physical, electronic and procedural safeguards that comply with federal law. These safeguards include utilizing computer and network security measures and securing files and buildings.

Information That We Collect and Retain
We collect and retain your Information only for our everyday business purposes, such as to: (i) process your transactions and protect and administer your records, accounts and funds; (ii) comply with certain laws, regulations, court orders and legal investigations; and (iii) help us design or improve our quality products and services.

The Information we collect and retain about you depends on the types of products and services you receive from us. For example, we collect your Information when you open an account, deposit money, apply for a loan, show your driver’s license or give us your contact information. Some of the types of Information we collect might include your Social Security number, income, account balance, payment history, credit history and wire transfer instructions from sources such as the following:
• Applications (Information we receive from you on applications or other forms);
• Transactions (Information about your transactions with us or others);
• Third Parties (Information we obtain from others, including information regarding your employment, creditors, assets and verification of representations made by you); and
• Reporting Agencies (Information we receive from a consumer reporting agency).

Your Right to Limit Information Sharing
Federal law requires us to tell you how we share your Information and it also gives consumers the right to limit some, but not all, sharing. While state laws and individual businesses may give you additional rights to limit the sharing of your Information, Federal law gives you the right to limit only:
• Sharing so that nonaffiliates can market to you (“nonaffiliates” are third party companies not related to us by common ownership or control).

Our Sharing of Information is Very Limited
All financial companies need to share the personal information of customers in order to conduct their everyday business. The following informs you about the very limited ways in which we may share your Information with nonaffiliates:

Sharing Information with Nonaffiliates
We may share your Information with the following types of nonaffiliates and you are not permitted by law to limit this sharing:
• Sharing for our everyday business purposes with third parties that help us provide services that are necessary to effect, administer or enforce any of your authorized or requested transactions;
• Sharing with courts, governmental agencies and law enforcement officers as required by law, subpoena or court order;
• Sharing with credit bureaus and other similar reporting agencies; and
• Sharing with other nonaffiliated third parties as permitted by law.

It is important for you to know that we do not share your Information with nonaffiliates so that they can market products and services to you. We also do not share your Information by having any agreements with nonaffiliates to jointly market products and services to you.

Telephone Calls and Mailings
We are permitted to call and send you mailings in order to provide account and service related information. Neither we nor any of our affiliates will call you about, or mail to you, materials regarding any services that you have not specifically requested from us.

Website Access
We collect and log the IP address of all visitors to our website. An IP address is a number automatically assigned to your computer whenever you access the Internet. IP addresses allow computers and servers to recognize and communicate with one another. We collect IP address information so that we can properly administer our system and gather aggregate information about how our site is being used, including the pages visitors are viewing. To maintain your anonymity, we do not associate IP addresses with records containing your personal information. However, we will use IP address information to identify you in order to enforce our legal rights, when required to do so by law enforcement authorities, or as otherwise permitted by law.

Contact Information for Privacy Questions
Feel free to contact iStream if you have any questions about the information contained in this Privacy Statement.

You may e-mail us at:
You may also send written questions to the following address:

iStream Financial Services, Inc.
Attention: Information Security Department
13555 Bishop’s Court, Suite 102
Brookfield, WI 53005

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