Bad customer service is bad news for your business. Long wait times, unresponsive representatives, and impersonal ticketing systems leave businesses feeling unsupported and undervalued. At iStream Financial Services, we use the personal touch of our experts to make sure you’re getting the support you need, quickly, and efficiently.
What Makes Our Customer Service, Worth it
- Experienced Team: Our staff has an average tenure of 10 years of iStream experience, ensuring you’re working with knowledgeable professionals who understand your needs and our products.
- Accessibility: We answer the phone! No automated messages, callback numbers, or wait times. Our support team is available from 7 AM to 9 PM CST, with escalation procedures for after-hours support.
- Personalized Assistance: Instead of ticketing systems and queues, you get direct access to experts who resolve your issues ASAP.
- Dedicated Relationship Manager: We support our partners with their own Relationship Manager that can be relied on to know your business and the support it may need.
- 24/7 Monitoring: Our platform is monitored 24/7 with alerts to our support team of any inconsistencies, so you can rest easy.
Why You Might Not Even Need it
Our platform focuses on consistency, reducing the need for frequent troubleshooting. For example, our consistent settlement times and the communication of any changes to our services to our clients and partners. When you do need assistance, we’re able to focus on providing personalized, one-on-one support thanks to our commitment to a smooth and reliable user experience from the start.
Experience customer service that works for you, not against you. Contact iStream today.
