Inconsistent settlement times, bad customer service, outages, and reconciliation issues. If you’re familiar with these challenges, you might have the wrong payment processor.

Fast and efficient payment processing is a critical part of any business, but many providers fall short in delivering the reliability, speed, and support that your business needs to thrive. At iStream Financial Services, we address the most common pain points users experience with other processors and provide tailored solutions to ensure your payment operations run seamlessly, making it easier to run your business.

The 6 Common Issues We Solve

1. Inconsistent Payment Processing

Inconsistencies with your payment processing create uncertainty and disrupts operations. Delayed deposits, unpredictable charges, and settlement holds can create issues with your cash flow and affect your reputation as a business.

What Makes Us Consistent:

• Proven Expertise: 20 years of experience, original ownership, and 100% domestic operations, we’ve seen it all and have the answers you need, when you need them.
• In-Depth Knowledge: We understand the intricacies of financial auditing as former bank owners. 
• We Expect Exceptions: Exceptions happen, and we work with you to ensure processing runs smoothly.
• Settlement Holds: Other processors impose arbitrary thresholds. We work with you to ensure your cash flow stays flowing.
• Adaptable: Technology, legislation, and your business are constantly changing. We evolve with you.

2. Slow Settlement Timeframes

Waiting on hold, waiting in traffic, waiting for a delivery, there’s already too much waiting in your life. Don’t wait for your money. Waiting 5-7 days for settlement can slow cash flow and make it harder to manage the day-to-day operations of your business.

Not to brag… but iStream ensures your funds are available in just two days, providing you with the speed you need to keep your business moving.

Better, Faster, Stronger

• Better Customer Experience: Same-day voids and timely refunds. Keep your customers satisfied and prevent overdrafts or other issues caused by delayed refunds.
• Faster Two-Day Settlements: Reinvest in your business sooner, pay bills on time, monitor your healthy cash flow.
• Stronger Systems: Merchants are empowered to handle voids and refunds independently without waiting for processor approval.

3. Outages

Outages outrage us. They bring your business to a halt, cost you money, and make people unhappy. The only way to prevent outages is to build a reliable system.

How We Keep Outages Out of Business 

• Robust Architecture: Our platform is designed specifically for payment processing, minimizing disruptions. All our architecture is our own, so it isn’t susceptible to issues  from external products and software system updates.
• Focus: Payment processing is our sole focus, and our system is monitored 24/7 to ensure stability.
• Strong Against Attacks and Hacks: Our architecture makes us less vulnerable to outages caused by hacks or system updates.
• No Downtime: No system freezes like some larger payment processing providers experience during peak times, like December and January.

4. Bad Customer Service

The bad news is your payment processor has terrible customer service. The good news is iStream has exceptional customer service and we want you to join us.

No more long wait times, unresponsive representatives, and terrible ticketing systems. They leave businesses feeling unsupported and undervalued. Our experts use a personal touch to make sure you’re getting the support you need, quickly, and efficiently.

The Customer’s Always Right

• Dream Team: Our staff has the average tenure of 10 years at iStream, ensuring you’re working with knowledgeable professionals who understand your needs and our products.
• We Answer the Phone: No automated messages or callback numbers. Our support team is available from 7 AM to 9 PM CST, with escalation procedures for after-hours support.
• Dedicated Relationship Manager: Access to your own Relationship Manager that knows your business and the support it needs
• 24/7 Monitoring: Rest easy, our platform is monitored 24/7 with alerts to our support team of any inconsistencies.

Why Our Customer Service is Efficient

Our platform is built on consistency. We’ve reduced the need for frequent troubleshooting, which means when you do need assistance, we’re able to focus on providing personalized, one-on-one support.

5. Difficult Reconciliation Process

Reconciling payment transactions can be a tedious and error-prone process. If you can’t monitor your cash flow, your accounts can look disorganized and inaccurate. Having access to the data you need streamlines your accounting workflow so you can focus on other aspects of your business.

You Have 99 Problems. Reconciliation isn’t 1

• Reporting Every Detail: Settlement reports down to the transaction level, making it easier to track payments and manage accounts receivable.
• Custom Reports: Have existing systems? Export the data into them for automated reconciliation, saving time and reducing errors.
• Don’t Doubt the Data: View transaction details instantly
• Location, Location, Location: Separate activity by location for ease of management and reconciliation.

6. Onboarding Manually Takes Too long

Learning to play an instrument, baking a cake, onboarding clients and partners manually, all things that take far too long. With today’s technology and the speed of the digital world, onboarding should be swift and easy. At iStream, it is.

How We Get You Onboard, Before You’re Bored

• Complete your application electronically through our CRM platform.
• Submit documents with electronic signatures.
• Start processing payments in as little as two days.

The iStream Difference

We’re dedicated to addressing the most common pain points in payment processing with reliable, efficient, and customer-focused solutions. From eliminating inconsistencies to providing exceptional support, we’re here to help your business succeed. If you do prefer outages, bad customer service, and slow settlement timeframes, then we aren’t the payment processor for you.

Ready to make the switch?

Contact iStream today to learn how our payment processing solutions can streamline your operations, reduce your stress, and make your life just a little (or a lot) easier.