Helpdesk Technician


iStream Financial Services is always seeking first class talent with experience in the Financial Services, Banking, Technology, Compliance/Regulatory and Transaction Processing arenas. If you are looking to join a progressive, forward looking and visionary organization, iStream might be the team you are looking for.

Job Description

This position manages the helpdesk by triaging tickets, troubleshoots issues with desktops, laptops, phones, copiers, and software applications, writes basic documentation and will provide training for users when required. The position will also be trained in configuring AWS infrastructure through Terraform, administrating Office 365, and maintaining local infrastructure.

Essential Duties and Responsibilities:

  • Managing helpdesk:
  • Responding to tickets
  • Assigning tickets to appropriate parties
  • Following up with users
  • Escalating tickets when appropriate

Providing support for:

  • Desktop, laptop, printer, phone, and copier hardware
  • Software applications, including patching
  • iStream’s products on customer equipment at Tier 2

Preparing and maintaining documentation as assigned for:

  • Job tasks
  • Desktop incident reports
  • Basic user software training

Training as backup for:

  • Configuring AWS infrastructure
  • Administrating Office 365
  • Maintaining local infrastructure

Other duties as assigned

Qualifications and Work Experience:

  • Good working knowledge of the current range of Microsoft OS and Office products
  • Basic network knowledge functionality
  • Any non-windows OS experience (especially self-administrated) would be helpful (linux, bsd, etc)
  • Verbal and written communication skills

What you get

  • Ability to make a large impact on company and projects
  • Casual work environment
  • Gym/Racquetball court on site

We were approached by many banks to use their product but since iStream and SchoolLeader were an all-in-one solution, it was the best way to go, we saved time and money! Cory Bullock - Kiddie Academy of League City
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