iReturn

The iReturn module is an online, paperless return management system!  Eliminate the need for paper returns while maximizing resources. iStream Financial Services has worked diligently to become a FedReciept® for Return approved company. iStream has then taken the electronic return process a step further to create the paperless system. There’s no other solution like it on the market.

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  • Instant Notification System: Communication about your money is important. Our instant notification system is real-time and offers different mechanisms to notify you of these changes, like returned checks. By simply entering the system you can see a message stating ‘You have unworked returns.” on the back office home page, in the message board of the client, or via an email notification to your account of record. 
  • Dynamic Image Search & Reporting Capabilities: iReturn™ offers an entire system dedicating to searching return items for the past seven years. You can view the original check image, the returned check image, any notes or additional data about the return item that will be important to your business to collect on the return.
  • Ability to Print, Resubmit & View Returns: Use these tools to speed up and communicate about the returns in the system. You can print the original and returned image, simply click a button to resubmit a deposit or move to a different area for collections.
  • Auto Resubmit: Give us the request and we auto resubmit all eligible check items a second time without any work on your part.
  • Ability to Make and Save Notes Regarding Returned Item: It’s not only about collecting on the return, but being sure the proper documentation is in place about collecting on that return. This dynamic note system can be viewed by all users with access to the system to be sure there are no duplicate efforts made.
  • View Original and Returned Image on one screen: iStream matches the original scanned item with the returned image received. This will help facilitate any data that is illegible on the returned check image. Simply look at the clean original grayscale image captured when you made the initial deposit.
  • Secure ASP MODEL: All information moves via 128 bit triple DES Secure Socket Layer encryption to our secure Tier I redundant data center. When a deposit is completed, NO sensitive information resides on the user’s computer. Yet, all information is accessible anytime, anywhere with a few keystrokes. There’s no need for your business or bank to manage separate servers with software and data! 
  • Vista Compatible: iStream Deposit  has been working with the new operating system since it was released.
  • FDIC Compliant, Secure SAS70 Solution: iStream complies with FDIC security standards and is audited regularly. Additionally iStream has a SAS70 certification that is reviewed annually. All information moves via 128 bit triple DES secure Socket Layer encryption to our offsite data center.

 

  1. Act Instantly and Increase Ability to Collect Funds: No more waiting for the paper in the mail to get the NSF item before you can collect on it. As soon as the return is posted (sometimes as little as 48 hours!), you can view the item details and contact the check writer to collect your funds!
  2. Improve Communications: The architecture and flexibility of iReturn™ enables returns to be managed in-house, outsource or via a corporate remote location. All communication and data regarding the return is available online in real-time.
  3. Eliminate Hard and Soft Costs: Cut unnecessary third party collection services, or improve time to communicate on returns with them, either way it puts the control back into your hands.
  4. Research Return Items Quickly: Use the online reporting and item search systems to access check images and correlating information in seconds. No more searching through paper files and written notes. All that data can be at your fingertips in an instant.

How does iReturn™ compare to other solutions on the market?

  • There are no other solutions on the market like it. Our process is unique and simplifies your workload managing returned items.

How long will it take to find out about a returned (NSF) Check?

  • You can be notified about returns in as little as 48 hours. Our average time is about 3-4 days. We are one of a few organizations using the FedReceipt for Returns program. This component makes the processing of return items electronic. Other RDC solutions still send returned checks or IRDs in the mail delaying the process.

What happens if I have a Returned (NSF) Check?

  • With our iReturn system, you are notified in real time when a return on your account occurs. No more waiting in the mail for the returned item to act on it. Once you are notified by our email system or upon logging into the system you simple click on the item to see the check image being returned and click resubmit. It’s completely paperless and instant, saving you days and speeding up your time to collect on funds. With other solutions, they still send checks or IRDs in the mail slowing down the process.

How do I learn about a return?

  • The iReturn notification system includes the ability to set up and email notification, in addition to the client message center and home page notification Area. You can even send the email to your Smart Phone (ie Blackberry, Palm, etc)

How quickly can I see the returned item?

  • As soon as we know, is as soon as you know. Just like our entire system, you can simply click on the image icon to view the details.

What if I want a paper copy of the check?

  • iReturn offers the ability to print the returned check item. Or you can contact iStream to have an IRD (Image Replacement Document) printed and mailed.

Can I pull a report of returns?

  • Absolutely. iReturn offers reporting and item searching capabilities getting the answers you need in seconds.

Computer System - Test your system compatibility now! Run iSpec™

  • Operating System: Requires 32-bit Microsoft Windows 2000, XP or better- Vista Compatible
  • Disk Space: Requires 100MB free disk space
  • Screen Resolution: Optimal Resolution 1024x768, 15bpp (800x600 is functional)
  • CPU: Minimum CPU speed is 1.0 GHz. Recommended CPU speed is 2.0GHz
  • Memory: Minimum 512M RAM. Recommended 1024M RAM. 32M allowed for shared video RAM.
  • Web Browser: Mozilla Firefox or Microsoft Internet Explorer version 6.0 or better.
  • USB Port: Minimum USB 1.1, Optimal USB 2.0
  • Disk Speed: Minimum write speed of 3.8 MB/s
  • Broadband Internet: Minimum upload speed is 384 K bits/sec

Scanner not required for iReturn™.

“iStream Deposit has allowed us to develop and expand business relationships outside of our current market. Our customers have found the program very user friendly and are enjoying the benefits remote capture has provided them. I would highly recommend iStream to other financial institutions. I know we made the right decision in choosing iStream for our remote deposit solution.”

Melissa Hoyer
Electronic Banking Manager

Denmark State Bank

“I like to call it [remote deposit] the iPhone of Banking. With iStream Deposit I can get past the gatekeeper straight to the decision maker. I’ve never had that before in banking. iStream is always open to our needs and our customers’ needs. The best part is they (iStream) can make it happen.”

Lisa Wagner
Business Development Officer

First State Bank New Jersey

“The iStream system mechanics are efficient and simple to use and install. Although you may think all remote deposit products work the same, they don’t. Believe me, I’ve seen both sides,” I couldn’t be happier. Using iStream provides the control over payments necessary to my business efficiencies. Plus it’s getting me more time on the golf course!”
 
Stephen Blau
President
Competitive Courier Service

First State Bank New Jersey Customer

“Landmark Community Bank first delivered this product to our clients about 15 months ago. While we were convinced that the remote deposit service would take our young bank to the next level, we were very concerned about selecting the right service provider.

Our customers just love the product and our back office personnel at Landmark feel the same way. The equipment is reliable, your service is first rate and we are convinced that selecting your product was the best decision we could have made. I would give your product and service my highest recommendation.”

Daniel R. Nulton
President and Chief Executive Officer

Landmark Community Bank

“We viewed quite a few Check 21 solutions from our banks, but in the end none were as simple and efficient as your solution. The real differentiator was your ability to manage multiple bank accounts with ease. We made our decision and in two days we were up and running. I was impressed with the speed and simplicity of the program. The amount of money and time saved has really helped improve our customer service and bottom line.”

Don Schuman
Accounting Manager

NAI Hiffman Asset Management

“Since launching the software at numerous sites in June 2006, employees no longer make runs to the bank with a stack of paper checks to deposit. This saves valuable time. The software is affordable and easy to use. I have been impressed in a short time with the quick response to either questions or technical issues, as well as the quality of customer service and personal attention given to those inquiries.

In my opinion, you are sincerely interested in making our business an even greater success, as well as yours. We have been extremely satisfied with iStream Deposit, and would highly recommend it to other businesses.”

Peggy L. Whiston
Controller

Andover Management Corporation

“iStream Deposit cut our time work load over 25% and decreased costs associated to manual deposit preparation, driving to the bank, reconciling multiple different locations (accounts) and retrieving old or NSF check images. I was skeptical at first, but now I can’t imagine making deposits any other way.”     

J. Patterson
Accounts Receivable

Camelback Toyota

“I absolutely love the accuracy that has come with the entry, tracking and end-result reconciliations used here not only for our accounting dept but also within our Data Processing department too. I track approximately 10 employees and reconcile their work daily. I feel the iStream connection has brought it together with confidence, accuracy and speed of entry.”

Diane Leverance
Payment Coordinator

Ministry Medical Group

"Going with iStream has literally been one of our best business decisions. Stamp-endorsing each check, manually filling out deposit slips and physically driving to four different banks twice per week to make deposits…that was until we were introduced to iStream Deposit and the benefits of Remote Deposit Capture. It only takes five minutes to scan the checks and make deposits right from the computer. And with iStream's reporting and exporting capabilities, our client reps no longer have to process separate reports for our clients. Bottom line, what used to take our reps over an hour to accomplish, now takes less than ten minutes.”

Eric P. Kiefer
Vice President

CPR Claims Processing & Receivables, Inc.

“We have experienced these impressive benefits without changing work flow or installing additional equipment. Your product has saved us both time and money and we have eliminated the need to prepare checks for pick-up by the armored service. The iReturn product provides timely electronic notification of returned items allowing immediate redeposit or manual collection of funds, thus helping to reduce losses.”

Jerome Gagerman
President

Financial Clearings, Inc.

“In a two-week snap shot on just a bit of the donations we receive on the weekend, on that calculation, our workload decreases by about 90% ... now THAT is exciting to me! We continue to make headway, and wanted to send a big thank you as we progress!

Brad Hartke
Controller

Saddleback Church

“We chose iStream Imaging because its independent of what bank we use, convenient, reduces risk, minimizes visits to the bank. It also checks for accuracy and we are notified sooner regarding NSF checks. It’s very easy to use.  iStream always keeps customers notified about any useful updates that are made to the product.”

Shawn Yde
Director of Business Services

Whitefish Bay School District