Customer Stories
I would like to take a moment to thank you for introducing and implementing the iStream Deposit remote deposit capture system at NAI Hoffman. The results were immediate and evident, especially during the first five to ten days of the month. My office staff previously spent a great deal of time and client money on overnight packages or getting funds to multiple banks in Illinois and Indiana. That was until we invested in iStream Deposit.
We viewed quite a few Check 21 solutions from our banks, but in the end none were as simple and efficient as your solution. The real differentiator was your ability to manage multiple bank accounts with ease. Then it got better. We made our decision and in two days we were up and running. I was impressed with the speed and simplicity of the program.
Now instead of making trips to the bank or sending costly overnight packages, we sit at the computer, scan the checks and send each deposit to the appropriate bank. The amount of money and time saved has really helped improve our customer service and bottom line. What I did not expect was that iStream Deposit also helps with the accuracy of deposit information.
If there is ever an issue with the deposit, it is easy to review and validate the information online any time. I was amazed I could even click through online to see the actual image along with the deposit information in seconds versus searching through files and photocopies.
I could not have chosen a better solution or partner. Over the past six months we have doubled in size and our plan is to continue this strong steady growth. iStream Deposit has turned into a key component that will enable us to branch out and gain new clients without the customer impact other solutions would have had.
Don Schuman
NAI Hiffman